Welcome to Luana Sallustio's website. These terms and conditions govern your use of our website and the purchase of fine art prints and original artworks from Luana Sallustio. By accessing or using this website and purchasing Products, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you may not use our website or purchase Products from us.

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2. Definitions

- "We," "us," or "our" refers to Luana Sallustio.
- "You" or "your" refers to the user and customer of our online shop.

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3. Purchasing and Payment

3.1. Ordering: You may place orders for Products available on our website. By placing an order, you make an offer to purchase the selected Products.

3.2. Pricing: All prices listed on our website are in Dollars and are subject to change without notice. The price you see at the time of purchase is the final price you will be charged, excluding shipping fees.

3.3 Payment: We accept payment through the listed methods on the check out. Payment is due at the time of order placement. We reserve the right to refuse or cancel any order at our discretion.

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4. Shipping and Delivery

4.1. Shipping Costs: Shipping costs are calculated at the time of checkout and are the responsibility of the customer.

4.2. Delivery: We aim to ship orders promptly, but delivery times may vary. We are not responsible for any delays or issues caused by third-party shipping carriers. Risk of loss or damage to the Products passes to you upon delivery.

4.3. International Orders: International orders may be subject to customs fees, taxes, or import duties. These fees are the responsibility of the customer.

4.4 Tracking Code: All orders shipped within Switzerland will receive a tracking code for easy monitoring. Please note that orders made outside of Switzerland are not guaranteed to include a tracking code.

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5. Returns and Refunds

5.1. Returns: We regret to inform you that once an order has been shipped and opened, we cannot accept returns or provide refunds due to the product being touched or damaged unless it is covered by our warranty or return policy for defective items.

5.2 Refunds: In the event that a refund is requested for an order that has already been placed and the order processing has commenced, the refund amount shall be subject to a 10% deduction from the original purchase price if the cancellation occurs within the first three days of ordering. For cancellations made after the third day, a 30% deduction will be applied from the original purchase price to cover processing and administrative costs.

5.3 In the case of damaged products: In the event of damaged products, please send photos and a detailed explanation to info@luanasallustio.com. Depending on the extent of the damage, we will assess the situation to determine whether you are eligible for a replacement or refund.

 

6. Intellectual Property

6.1. Ownership: All intellectual property rights in our Products, including but not limited to copyrights and trademarks, belong to Luana Sallustio. You may not reproduce, distribute, or create derivative works from our Products without our written permission.

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7. Privacy

7.1. Privacy Policy: Your use of our website and the handling of your personal information are governed by our Privacy Policy, which is incorporated into these Terms.

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8. Limitation of Liability

8.1. Disclaimer: To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding our Products and website. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or Products.

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9. Changes to Terms

9.1. Modification: We reserve the right to update or change these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of Products after changes have been made constitutes your acceptance of the updated Terms.

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10. Contact Information**

10.1. Contact Us: If you have any questions or concerns about these Terms or any aspect of our online shop, please contact us at info@luanasallustio.com.

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By using our website and purchasing our Products, you agree to abide by these Terms and Conditions. Thank you for choosing Luana Sallustio.